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LUCIDYA PRODUCT

Lucidya Engagement

Your power to achieve rewarding customer service, with every interaction.

Our engagement product uses innovative AI to optimize your customer service responses in terms of speed, accuracy, and empathy, while keeping your CS agents motivated with a built-in gamification system and rewards.

Trusted globally by hundreds of leading brands

FEATURES

Lucidya Engagement provides

Respond Directly From One Platform

Centralized Interaction Hub

Saved-Responses Library

Auto Suggested Responses

Strategic Analytics and Insights

Streamlining Engagement Priorities

Auto Categorization

Auto Translation

Facilitating Team Collaboration

Customer Relationship Enhancement

Manage Social Media Posting

Respond Directly From One Platform

Time Management Optimization

Eliminate the need to switch between your social platforms.

Save time and streamline social media interactions.

Centralized Interaction Hub

Manage all social interactions in one platform

Keep track of conversations and ensure no comments go unnoticed.

Enhance efficiency with a centralized approach.

Manage X (previously Twitter) DMs within the platform.

Saved-Responses Library

Ensure a consistency in messaging

Set up saved replies for frequently asked questions or standard inquiries.

Utilize the company’s knowledge base and insights from previous social media interactions.

Reduce the risk of conflicting messages across platforms.

Auto Suggested Responses

Intelligent Response Suggestions

Suggestions from Luci from the saved responses library.

Each response is tagged with percentages with a confidence level.

Strategic Analytics and Insights

Insights into followers and competitors’ followers

Gather additional data and insights about engagement patterns. Understand customer preferences and sentiments.

Refine social media strategy based on valuable insights.

Streamlining Engagement Priorities

Prioritize customer interactions

Sort and filter interactions to focus on the most important types.

Efficiently allocate resources and time based on priority. Address negative comments or issues promptly.

Monitor and respond to situations with precision.

Auto Categorization

Organize Inquiries effectively

Categorize inquiries under different topics automatically.

Enhance organization and simplify the retrieval of relevant information.

Auto Translation

Seamless Language Translation

Translate interactions seamlessly from any language.

Customer to agent and agent to customer for effective communication.

Facilitating Team Collaboration

Improve team collaboration and communication

Facilitate team collaboration in managing social media accounts. Multiple team members can access and respond from one platform.

Improve coordination and communication for effective engagement.

Customer Relationship Enhancement

Improve customer satisfaction

Respond promptly to comments, questions, and feedback.

Enhance customer satisfaction and loyalty through effective engagement and build positive relationships through commitment to customer service

Manage Social Media Posting

Efficiently schedule and publish posts

Compose post content, manage media uploads and removals, and incorporate emojis—all within a centralized platform.

Scheduled posts display relevant details, encompassing scheduled and creation times, content, status, internal ID, creator identification, and linked social media accounts.

CONTACT SALES

Let’s Make Smarter Business together

Ranked as the highest-rated in our category by users in the MENA region and among the best in the world

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