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LUCIDYA IS LOADING

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Manage your customer experience across digital channels with AI

Designed specifically for Brands in Arab World, Lucidya offers a complete suite of tools to listen, engage, and delight your customers across all channels.

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Lucidya is the leading AI-powered platform for customer experience management in the Arab World

With top-in-class AI and Natural Language Understanding ‘NLU’ capabilities, you’ll Listen, engage, and delight your audience with AI

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Complied with national data security and protection standards.

Lucidya meets strict standards set by the National Cybersecurity Authority (NCA) and
Personal Data Protection Law (PDPL), ensuring secure data handling.

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Industry Leaders are Relying on Lucidya

Telecoms
Financial Services
Healthcare
Media & Entertainment
FMCG
Travel & Tourism
Marketing Agencies
Automotive
and +100 more brands
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Discover Your Brand's Growth Potential with Lucidya

We increase your revenue

  • Improve customer retention
  • Improve customer acquisition

We reduce your cost

  • Lower customer acquisition cost (CAC)
  • Lower the manpower need
  • Avoid PR crisis
up to
238%
Improvement in positive sentiment around brand
up to
207%
Increase in social reach
up to
900%
Improvement in response to questions rate
CX suite of products

One platform, multiple products

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Lucidya Engagement

Your power to achieve rewarding customer service, with every interaction.

Lucidya Social Listening new

The power to listen to your market and customers across social media, news, and blogs

Lucidya Omnichannel

The power to tune into your voice of customer at any digital touchpoint

Lucidya CDP new

The power to know your customers as individuals and personalize their experience

Lucidya Survey beta

The power to evoke and feel customer thoughts and feelings.

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PLATFORM

Support for Multiple Platforms

Manage customer interactions across various channels and touchpoints by seamlessly integrating with tens of APIs.

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And more

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Testimonials

Don’t take our word, hear from them

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What sets us apart?

You cannot understand your Arabic speaking customers if your AI doesn’t understand their language.

With %92 accuracy, we are the world’s BEST AI for Arabic language with all its different dialects.

Making our software

  • 50% more valuable and accurate than competing models
  • We are as good in English as well.

Unlike other global players, we are in full compliance with data & privacy regulation by Saudi NCA & SDAIA. This will ensure your company won’t be fined by the newly introduced regulation by SDAIA

Our HQ in Saudi making us close to our customers, which makes arranging on-site visits easy and eliminates any concerns regarding time difference, language barriers, or our understanding of the local market.
As an Enterprise customer, you deserve this level of attention.

No more data silos and multiple vendors and integrations headache. One solution, one vendor, one customer success

Happy employees, Happy customers

Recognized as a 'Great Place to Work,' we believe a positive workplace culture not only boosts employee happiness but directly enhances customer delight.

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Award-winning platform

Ranked as the highest-rated in our category by users in the MENA region and among the best in the world

Contact our experts

Get closer to your customers to deliver game changing customer experiences with the leading AI-powered CXM platform

Analyze Arabic and English data, with 92% accuracy across our AI models: sentiment, themes, gender and more.

Request a Demo