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INDUSTRIES

Telecoms

In today's hyper-connected world, customers have endless choices. For telecom providers, it's not just about the fastest network, the latest smartphones, or the cheapest plans anymore. It's all about delivering an excellent customer experience. With Lucidya, you can forge strong relationships, provide tailored solutions, and exceed expectations, delighting your customers like never before.

Build relationships across every channel

Make better decisions with data

Turn your customers into loyal supporters

Empower your support team

Our platform is used by top Telecoms companies

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Success Stories

Success Story

The regulatory authority overseeing telecom companies in Saudi Arabia faced a significant challenge managing over 10,000 daily social media posts. 

With the implementation of Lucidya's AI technology, they gained the ability to generate three detailed reports daily, each providing insights into the telecom sector's social media mentions, key contributors, and trending topics. 

This transformation allowed the agency to monitor telecom activities effectively, quickly addressing emerging issues and ensuring compliance.

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Build relationships across every channel

Lucidya enables you to maintain a strong presence across diverse markets and engage with customers seamlessly across all major social media platforms, including Twitter, Instagram, and Facebook. It empowers you to enhance conversion rates by refining your customer experience journeys.

  • Through Lucidya, you can effectively monitor online discussions to gain valuable insights into customer perceptions of your brand and your fiercest competitors. This allows you to stay attuned to market sentiment and trends.

  • Furthermore, Lucidya helps you uncover the profound desires and needs of your target audiences, enabling you to craft tailored solutions and forge robust connections with your customer base.

  • By identifying the key factors that influence leads to make purchase decisions, Lucidya equips you to attract more customers. These insights can be strategically integrated into your sales approach to increase lead conversion and ultimately elevate your revenue.

Make better decisions with data

Leverage customer data and demographics to enhance your business processes efficiently. With Lucidya's social analytics tool, you can easily access actionable data and share it with your team, simplifying the process of making informed business decisions.

  • Perform deep analysis of your brand’s share of voice to compare against rivals in the telecoms space. Formulate effective strategies to strengthen your influence among your target audiences.

  • Utilize comprehensive customer data, including historical information across all timelines, to mitigate business risks through well-informed decisions supported by relevant market insights.

  • Identify successful competitor strategies to emulate in your business, improving the growth and scalability of your brand.

Turn your customers into loyal supporters

Customers want to feel like your brand cares about them, almost as if you’re a close friend. Connect with them on a personal level, fostering conversations that deepen their loyalty to your brand.

  • Dial into customer conversations and craft personalized messages to improve brand loyalty and reputation.

  • Identify potential PR crises by tracking negative sentiment and addressing issues proactively.

  • Create effective campaigns based on insights generated from customer conversations across all social media platforms.

Empower your support team

Ease the work and performance of your support teams by granting them access to important conversations. Lucidya’s real-time monitoring tool detects unhappy customers automatically so your team can respond the moment a negative comment appears.

  • Improve customer support performances by responding immediately to customer questions and negative conversations.

  • Accelerate collaboration by sharing data across teams with Lucidya’s real-time dashboard and instant report tools.

  • Integrate Lucidya’s insights with popular business tools to further streamline your customer support workflow.

Our products are perfectly suited for the telecom industry
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Thousands of businesses rely upon Lucidya

Ranked as the highest-rated by users in the MENA region and among the best in the world

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