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Manage your customer experience across digital channels with AI

Designed specifically for Brands in Arab World, Lucidya offers a complete suite of tools to listen, engage, and delight your customers across all channels.

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Lucidya is the leading AI-powered platform for customer experience management in the Arab World

With top-in-class AI and Natural Language Understanding ‘NLU’ capabilities, you’ll Listen, engage, and delight your audience with AI

Complied with national data security and protection standards.

Lucidya meets strict standards set by the National Cybersecurity Authority (NCA) and
Personal Data Protection Law (PDPL), ensuring secure data handling.

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Turn signals into actions

Listen To Every Customer Touchpoint

Discover Your Brand's Growth Potential with Lucidya

We increase your revenue

Improve customer retention
Improve customer acquisition

We reduce your cost

Lower customer acquisition cost (CAC)
Lower the manpower need
Avoid PR crisis

up to

238%

Improvement in positive sentiment around brand

up to

207%

Increase in social reach

up to

900%

Improvement in response to questions rate

CX suite of products

One platform, multiple products

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OmniServe

Centralize customer communication for faster resolution and personalized customer service.

Social Listening

Keep an eye on your brand’s social media activities and market’s performance across all social channels.

Lucidya Omnichannel

The power to tune into your voice of customer at any digital touchpoint

Profiles

Capture customer data across all channels to build rich and unique customer profiles.

Survey

Uncover unique Insights based on sentiment analysis and customer feedback.

Support for Multiple Platforms

Manage customer interactions across various channels and touchpoints by seamlessly integrating with tens of APIs.

And more

Testimonials

Don’t take our word, hear from them

What sets us apart?

You cannot understand your Arabic speaking customers if your AI doesn’t understand their language.

With %92 accuracy, we are the world’s BEST AI for Arabic language with all its different dialects.

Making our software

50% more valuable and accurate than competing models
We are as good in English as well.

Unlike other global players, we are in full compliance with data & privacy regulation by Saudi NCA & SDAIA. This will ensure your company won’t be fined by the newly introduced regulation by SDAIA

Our HQ in Saudi making us close to our customers, which makes arranging on-site visits easy and eliminates any concerns regarding time difference, language barriers, or our understanding of the local market.
As an Enterprise customer, you deserve this level of attention.

No more data silos and multiple vendors and integrations headache. One solution, one vendor, one customer success

Happy employees, Happy customers

Recognized as a 'Great Place to Work,' we believe a positive workplace culture not only boosts employee happiness but directly enhances customer delight.