Lucidya - is an arabic focused social media analytics and crisis management tool

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Trusted by brands and companies across the world.

AI-powered Customer Experience Management platform

We empower businesses to understand and better serve their customers using industry-leading AI built for the Arab world

Our CX suite of products

One CXM platform with different products to help you uplift your CX in one place:

Social Listening

Listen to all public posts and media articles whether related to your brand, competitor, or industry.

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Social Listening

Channel Analytics

Integrate all your customer-facing channels to collect every single interaction for in-depth analysis

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Channel Analytics_


Automate measuring the Voice of the Customer (VoC) and optimize your CX with customer survey software built for enterprises

Surveys (Soon)

Happy Clients & Feedbacks


Most Accurate Arabic Sentiment Analysis

Most accurate Arabic sentiment analysis

By understanding different Arabic dialects and slang, our AI engine reached an unmatched accuracy for analyzing Arabic content

Ranked #1_

Ranked #1

Ranked as the highest-rated in our category by users in the MENA region and among the best in the world

360º View Of Customers

360º view of customers

All customer interactions across many digital channels in one platform whether via social media channels, emails, rating websites, or chat

Exceptional Customer Success Service

Exceptional Customer Success service

We provide a dedicated Customer Success Manager who understands your audience to ensure you are getting the most out of the platform.

Global Awards

The Latest Industry Insights

Read actionable guides and the latest industry insights in our blog.

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