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The ultimate all-in-one social listening tool

Utilize social listening to make better and faster data driven decisions.

Lucidya has the most powerful social listening tool geared towards brands in the Arab World. It gives brands the power to collect and analyze customer data from billions of online interactions.

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Support for Multiple Platforms

Manage customer interactions across multiple channels and touch points through integration with tens of APIs

google mail gmail google-maps messenger linkedin instagram youtube whatsapp zendesk hubspot intercom sales-force openai

Small, Medium, or Big enterprise, Logo can help you!

Our CX suite of products

One CXM platform with different products to help you uplift your CX in one place:

Social Listening

Listen to all public posts and media articles whether related to your brand, competitor, or industry.

Our Social Listening product collects and analyzes data related to your brand, audience and competitors across various social media platforms.

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social-listening
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1:31
min

Channel Analytics

Integrate all your customer-facing channels to collect every single interaction for in-depth analysis

Our Channel Analytics product collects and analyzes customer data across all of your owned channels, including direct messages to your social media accounts, instant chats (WhatsApp Business + Intercom), emails, ratings and reviews (Google My Business).

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channel-analytics
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1:4
min

Surveys

Automate measuring the Voice of the Customer (VoC) and optimize your CX with customer survey software built for enterprises

Our Survey collects and analyzes data in response to various types of questions curated to shed more light on people’s experience with your brand.

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surveys
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1:4
min

Audience (CDP)

The power to know your customers as individuals and personalize their experiences

Our Audience (CDP) product builds individual profiles about each of your customers, based on data collected from our Channel Analytics and Survey products

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audience
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1:1
min

Why Logo?

Utilize social listening to make better and faster data driven decisions.

Most accurate Arabic sentiment analysis

By understanding different Arabic dialects and slang, our AI engine reached an unmatched accuracy for analyzing Arabic content

Ranked #1

Ranked as the highest-rated in our category by users in the MENA region and among the best in the world

360º view of customers

All customer interactions across many digital channels in one platform whether via social media channels, emails, rating websites, or chat

Exceptional Customer Success service

We provide a dedicated Customer Success Manager who understands your audience to ensure you are getting the most out of the platform.

Do you wish to see how LUCIDYA CXM works LIVE?

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Watch what they Say about LUCIDYA.

Our customers love us, so we took their opinion about their experience in using LUCIDYA.

Watch video 3:43

Watch what they Say about LUCIDYA.

Our customers love us, so we took their opinion about their experience in using LUCIDYA.

Watch video 3:43

Testimonials

Join them now

LUCIDYA is a multi-award-winning social media listening tool for Arabic content. Lucidya, powered by AI, empowers you by instantly and accurately understanding public perception and audience feedback about your brand or competitors.

BRANDS WHO USED LUCIDYA ENJOYED IMPROVEMENTS IN MANY WAYS

  • 3x improvement in positive sentiment.
  • 39% decrease in response time to inquires.
  • 4x growth in new followers.

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