Lucidya Achieves ISO/IEC 27001 Certification, Reinforcing Commitment To Data Security

Riyadh, KSA – 10 March 2025 – AI-powered CXM platform Lucidya is proud to announce that it has achieved ISO/IEC 27001 certification. 

Achieving ISO/IEC 27001 compliance signifies that Lucidya has established a structured approach to managing data security risks, adhering to the best practices defined in the standard. This certification validates Lucidya’s comprehensive security framework, ensuring that customer data is managed with the utmost integrity and protection.

Commenting on the new certification, Dr. Zuhair Khayyat, CTO and Co-founder of Lucidya, stated, “Our team has worked tirelessly to prepare for this, and their dedication has been instrumental in strengthening our security policies and procedures. With this certification, we have significantly elevated our overall security posture.”

Lucidya has consistently prioritized compliance with global and regional data privacy and security regulations. In addition to ISO 27001, the company adheres to SOC 2 standards for data management, the Saudi Data and Artificial Intelligence Authority (SDAIA) Personal Data Protection Law (PDPL), and the General Data Protection Regulation (GDPR) for its European customers. Furthermore, Lucidya aligns with the NIST Cybersecurity Framework (CSF) and complies with key US data privacy regulations, including CCPA/CPRA, UCPA, CTDPA, CPA, and VCDPA.

By meeting rigorous compliance standards, Lucidya continues to build trust with its clients, ensuring that its platform not only delivers actionable insights but also upholds the highest levels of data security and privacy for the company’s client base. 

About Lucidya

Lucidya is a locally regulated, AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs. Our platform is tailored for organizations in the Arab world that need a unified, easy-to-use platform to manage their customer experiences and make data-driven decisions.

Lucidya’s AI-powered technology, combined with a deep understanding of the Arabic language and culture, with a remarkable 92% analysis accuracy of 15 different dialects and slang, allows businesses to engage with their customers in ways that are both accurate and personal. By offering real-time insights and engagement, Lucidya helps organizations optimize customer lifecycles, reduce costs, and drive growth.

About ISO/IEC 27001

ISO/IEC 27001 is the most widely recognized standard for information security management systems (ISMS), outlining the essential requirements an ISMS must fulfill.

This standard offers organizations of all sizes and industries a framework for developing, implementing, maintaining, and continuously enhancing their information security management systems.