The Big Reveal: Lucidya Proudly Announces New Solutions to Help Businesses “Think Clearly” at This Year’s LEAP

Lucidya is proud to announce its latest solutions, designed to empower businesses of all sizes to maximize the potential of the company’s CXM platform. This strategic upgrade underscores Lucidya’s commitment to equipping businesses with advanced, AI-driven capabilities to create personalized product sets tailored to their unique objectives.

First is Lucidya’s “Monitor” solution, which enables enterprises, governments, and SMBs to track brand and market performance in real-time across all owned, paid, and earned channels. This solution allows businesses to uncover trends, monitor campaigns and activities, and understand sentiment—all within a single platform.

Entities aiming to capture customer interactions for instant engagement will benefit greatly from Lucidya’s “Support” solution, designed to help businesses engage with their audiences, manage and resolve inquiries, and deliver exceptional customer experiences from a single point of entry.

Lastly, Lucidya’s “Research” solution is ideal for enterprises, market research firms, and even doctorate students, enabling them to uncover customer needs, analyze competitor weaknesses, and identify trends and opportunities.

Commenting on the solutions announcement, Dr. Zuhair Khayyat, Lucidya CTO and Co-founder, shared, “This past year, we’ve focused heavily on product development and optimization at Lucidya. We’re excited to help businesses realize their full potential through our solutions—Monitor, Support, and Research—each incorporating a specialized mix of products designed to drive business success.” 

Lucidya’s product offerings include:

• Social Listening: Monitors a brand’s social media activities and market performance across all channels, providing insights into conversations about the brand. This helps identify trends, discover growth opportunities, and manage brand reputation effectively.
• Profiles: Captures customer data from multiple channels to build rich, unique customer profiles. It also provides insights into audience behavior to predict churn, drive retention, and deliver personalized experiences.
• OmniServe: A centralized platform for managing customer communication. OmniServe supports real-time engagement, enhances support team efficiency, and ensures faster resolution and personalized customer service.
• AI Agent: An AI-powered tool for delivering instant support, addressing inquiries, and personalizing customer interactions.
• Survey: Transforms survey responses into actionable insights through advanced sentiment analysis and customer feedback interpretation. This helps businesses enhance CX.
• Media Monitoring: A comprehensive tool for tracking and analyzing brand performance against competitors across various media channels through supporting data-driven decision-making and measuring marketing activities’ success.

To learn more about Lucidya’s solutions, stop by booth H3-F90 at LEAP which will be taking place on February 9 to 12, 2025 at the Riyadh Exhibition and Convention Center, Saudi Arabia.