Tag: CRM

10 Tips To Manage Your Social Customers Relationships – Part 2

  In the previous part of this article, we talked about the concept of customer relationship management on social networks and its importance. Along with a set of tips to successfully manage your customers and prospects on social networks to achieve better customer’s relationships and to build an active and effective community. Here, we resume those…

10 Tips To Manage Your Social Customers Relationships – Part 1

Successfully managing your customer relationships is and effective part of shaping your brand image on social networks; this includes handling various complaints and inquiries successfully according to the strategy that has been developed for your CRM. People are increasingly using social networks to connect with brands. It is also a preferrable channels for customers to…