Frequently Asked Questions

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

Utilizing the latest and most advanced artificial intelligence tailored for the Arab world, the Lucidya product suite offers brands everything they need in terms of data and insights to better understand their customers on a granular level (who they are and what are their preferences) and a deeper level (what are their needs and expectations). This ultimately leads to enhancing the customer experience significantly, winning customer satisfaction, and elevating the brand’s reputation. Additionally, Lucidya’s products are utilized in complementary areas of customer experience management such as crisis management, market research, and effective planning and execution of marketing campaigns.

Lucidya collects and analyzes millions of interactions across various digital channels such as: 

• Instagram 
• Facebook
• Whatsapp
• X (Twitter formerly)
• TikTok
• Google My Business
• Emails
• Call Center software

Lucidya also collect news articles from millions of global news outlet and blogs to give brands full view of its public perception

What sets Lucidya apart is that it’s the only platform in the world capable of understanding and analyzing customer feedback in both formal Arabic and its various dialects, as well as English. Without the ability to do so accurately, brands cannot achieve the full potential of any analytics tool

Lucidya is used by an array of industries, including: 

• Telecoms
• Financial Services 
• Marketing Agencies
• Government & Consulting
• Travel and Tourism
• FMCG
• Automotive
• Sports
• Media & Entertainment 
• Healthcare
• Restaurants 
• Non Profit

We are happy to hear you want to take advantage of Lucidya. You can sign up for a meeting here and once you’re done our professionals will be in touch with you shortly to help elevate your brand.

Lucidya has an open API, facilitating integration with many different tools. Lucidya is also integrated with Zapier, which can allow brands to integrate with thousands of platforms such as: 

• CRM Systems: Integration with Customer Relationship Management (CRM) systems like Salesforce, HubSpot, or Microsoft Dynamics can help manage customer data effectively.
• Help Desk and Ticketing Systems: Integrating with help desk software like Zendesk or Freshdesk can streamline customer support processes.
• Visualization systems: Integrating with dashboards like Tableau and Microsoft BI

We offer more than support. We offer a Customer Success Manager dedicated to our customers for on-boarding, training and ongoing proactive support. Our team checks in regularly to make sure that you achieve all of your goals with Lucidya.

Lucidya offers a total of 4 different products; Lucidya Social Listening, Lucidya Omnichannel, Lucidya Survey and Lucidya CDP. These products can be purchased individually to meet specific needs, or they can be bundled together for a more comprehensive solution. The flexibility of buying options allows customers to tailor their experience with Lucidya based on their unique requirements.