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Frequently Asked Questions

Find out more about Lucidya and how it assists businesses in managing customer experience.

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Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

Utilizing the latest and most advanced artificial intelligence tailored for the Arab world, the Lucidya product suite offers brands everything they need in terms of data and insights to better understand their customers on a granular level (who they are and what are their preferences) and a deeper level (what are their needs and expectations). This ultimately leads to enhancing the customer experience significantly, winning customer satisfaction, and elevating the brand’s reputation. Additionally, Lucidya’s products are utilized in complementary areas of customer experience management such as crisis management, market research, and effective planning and execution of marketing campaigns.

Lucidya collects and analyzes millions of interactions across various digital channels such as: 

  • Instagram 
  • Facebook
  • Whatsapp
  • X (Twitter formerly)
  • TikTok
  • Google My Business
  • Emails
  • Call Center software

Lucidya also collect news articles from millions of global news outlet and blogs to give brands full view of its public perception

What sets Lucidya apart is that it’s the only platform in the world capable of understanding and analyzing customer feedback in both formal Arabic and its various dialects, as well as English. Without the ability to do so accurately, brands cannot achieve the full potential of any analytics tool

Lucidya is used by an array of industries, including: 

  • Telecoms
  • Financial Services 
  • Marketing Agencies
  • Government & Consulting
  • Travel and Tourism
  • FMCG
  • Automotive
  • Sports
  • Media & Entertainment 
  • Healthcare
  • Restaurants 
  • Non Profit

Thousands of businesses rely upon Lucidya

Ranked as the highest-rated by users in the MENA region and among the best in the world

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