Emad AlMustafa
Business Development Manager
WELCOME TO LUCIDYA
Grow your business Through
Customer Experience Management (CXM)
Deliver breakthrough customer experiences with the most powerful CX solution built for Arab brands.
Deliver breakthrough customer experiences with the most powerful CX solution built for Arab brands.
Lucidya customer experience management (CEM) platform is a software tool that helps businesses manage and improve their interactions with customers across multiple channels and touchpoints. The platform typically integrates data from various sources such as customer feedback, social media, and customer service interactions to provide a holistic view of the customer journey.
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By understanding different Arabic dialects and slang, our AI engine reached an unmatched accuracy for analyzing Arabic content
Ranked as the highest-rated in our category by users in the MENA region and among the best in the world
All customer interactions across many digital channels in one platform whether via social media channels, emails, rating websites, or chat
“Lucidya is the best platform amongst all the large social listening platforms as it has many unique, fast and advanced features. Thank you Lucidya team for all your hard work that went into developing the platform.”
Communication Research Lead Analyst at Zakat, Tax and Customs Authority
Manage customer interactions across multiple channels and touchpoints through integrations with tens of APIs
And more
Your clients should enjoy working with your company. With more and more consulting firms to work with today, delivering effective and personal customer experiences is second to none. Lucidya helps both big and small consulting firms all over the world to deliver optimal customer experiences.
Top clients in restaurants
Delivering personalized solutions and building relationships with customers are two key goals for automotive companies. Lucidya empowers companies—both automakers and dealers—to connect with every customer from top to bottom. Elevate your customer experience strategies to the next level with Lucidya’s enterprise-grade social analytics tools.
Top clients in restaurants
Agencies are always looking to push their limits with creative solutions to pressing client problems. With social analytics, your agency can draw inspiration from millions of online conversations to come up with optimized campaigns, transparent measurement, and better client performances.
Top clients in restaurants
Travel companies need to focus on customer and lifestyle experiences to garner success in the 21st century. Tourists are increasingly relying on social media to determine their holiday activities. You can establish your brand as the go-to company for all travel-related decisions with Lucidya.
Top clients in restaurants
Performing constant product research, analyzing online and offline purchases, and checking customer reviews are must-haves in the modern FMCG company’s tasks. Lucidya helps consumer goods companies understand how they’re doing in various markets, benchmark their performance against competitors, and identify trends according to different seasons and peak periods.
Top clients in restaurants
The entertainment industry is facing a paradigm shift as streaming skyrockets in popularity and traditional media models are fading away. Viewers want more digital content that is both engaging and unique. Social media analytics is key to media success as it helps media companies in creative planning, improving viewer engagement, and empower a global community of content creators.
Top clients in restaurants
Sports brands are no different when it comes to social media analytics. Building positive and meaningful experiences with fans is now crucial to the success of any sports brand. Like other businesses, putting fans at the forefront of your strategy should be your main focus which you can achieve with Lucidya.
Top clients in restaurants
Restaurants are impacted by lower margins, tight competition, and rapidly-changing eatery trends. These challenges can affect even the most successful restaurants. Social media analytics must be leveraged to overcome these problems and allow restaurants to connect with customers on an unprecedented personal level.
Top clients in restaurants
Healthcare is not a minor issue. Giving the best personal care to your patients is what separates great healthcare organizations from mediocre ones. Deliver fast, personal, and valuable healthcare with Lucidya’s social analytics insights while improving collaboration among team members along the way.
Top clients in restaurants
In today’s digital world, financial companies need to be more effective at managing modern market demands, discovering innovative banking trends, and harnessing the power of social media to deliver valuable solutions and products to consumers.
Top clients in restaurants
Customers have multiple options to choose from in today’s hyper-connected world. For telecom providers, having the fastest network, the latest smartphones, or the cheapest plans are no longer enctations. ough—it’s all about offering excellent customer experience. Lucidya empowers you to build strong relationships with your customers, deliver necessary solutions, and delight them beyond expe
Top clients in restaurants
To gain a true understanding of Lucidya's CXM platform, the optimal approach is to try it out for yourself. By experiencing it firsthand, you can witness how Lucidya simplifies the process of managing customer experience.
I'm very proud of the customer support we have been providing the last three years due to using Lucidya. This tool can compete with any of the big global social listening brands as it helps analyze, monitor and track social media pages in the most effective way.
Business Development Manager
Lucidya is the best platform amongst all the large social listening platforms as it has many unique, fast and advanced features. Thank you Lucidya team for all your hard work that went into developing the platform.
Communication Research Lead Analyst
One of the best decisions we took in 2021, was to work with. You are simply an extension to our MARQERS family. The thing I admire the most in Lucidya, is how much you try to make things easier and better. It is an honor to be associated to you guys
General Manager
Thank you for helping us improving our online reputation and for monitoring and analyzing everything that is written about us on the internet through such an intelligent tool that has wide range of helpful features
Supervisor of media project management
Thanks to Lucidya we are able to accurately monitor interactions instantly which helped us to provide better services and improve our social presence
Social media specialist
Ranked as the highest-rated in our category by users in the MENA region and among the best in the world
“Lucidya is the best platform amongst all the large social listening platforms as it has many unique, fast and advanced features. Thank you Lucidya team for all your hard work that went into developing the platform.”
Communication Research Lead Analyst at Zakat, Tax and Customs Authority
Ranked as the highest-rated in our category by users in the MENA region and among the best in the world
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