Privacy Policy

Your privacy is of the utmost importance to us. This privacy policy discloses what personal information we gather, how we use it, with whom we share it, where it is stored, and how to correct or change it. This privacy policy covers the www.lucidya.com website, as well as Lucidya’ social media monitoring services (our “Services”). By using our website and/or our Services, you consent to our Privacy Policy and our collection, use, and disclosure of your information in accordance with this policy and as permitted or required by law.

Information Gathered by Lucidya

Website Visitors – We log standard technical information about visitors to our website, such as your IP address, interactions on different pages, and browser information. Our site may use common tools, such as cookies, Javascript and web beacons to collect this information. If you express interest in obtaining additional information about our services, we may also collect contact information (such as name, company, city, state/province, postal/zip code, phone number and email address).

Customer – In order to provide the Services, we require our customers to provide us with certain contact information (such as name and email address, mailing address, phone number, title). We also require financial/billing information (billing name and address, credit card numbers) from our customers.

Authorized Users – Additionally, we collect contact information, (such as name and email address) about the individuals who are authorized to use our Services on behalf of our customers (“Authorized Users”). Our Services may also collect technical information from the computers of Authorized Users through the use of cookies, Javascripts and web beacons. This information includes the IP address, browser information and information about Authorized Users’ actions within our Services.

Public Third Party Content – Our Services themselves collect, process and securely store information, that may include personal information, from a variety of publicly available online sources, such as social networking sites, blogs and news websites. This information is sourced only from content that has been made publicly available on the internet and is used solely to provide our Services. The only parts of this Policy that are applicable to Public Third Party Content are in contained in the Public Third Party Content section below.

Private Third Party Content – Finally, our Authorized users may approve our Services to collect, process and securely store their private information, including but not limited to their private correspondences, from trusted third party APIs, such as Google, Twitter and Facebook. This information is only sourced from their primary providers where our Services strictly follows the Terms of Service and Limited Use Requirements for the data providers.


Lucidya’ Use of Your Information

We use the technical information about our website visitors in order to tailor your experience at our site, to deliver content that we think you might be interested in, to display the content according to your preferences and to improve our website.

We use technical information about Authorized Users to provide and to improve our Services. We also use the technical information to enforce the terms of use for our Services, and to protect our intellectual property and/or rights of our partners. Our Services contain cookies and links to other sites. Lucidya is not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policy for such sites to better understand their practices.

We use contact information from our website visitors in order to fulfill your requests (for example, to provide you with additional information about our Services). If you are a customer, we use your contact information in order to provide you with the Services. For example, we use your contact information to provide support and account management services and to alert you to system outages. We also use contact information from our website visitors and our customers for marketing purposes to send you information about our company, our affiliates and our products and services. You can opt out of receiving such mailings by clicking on the unsubscribe link in any email and following the instructions. We also use financial/billing information to evaluate our customers’ creditworthiness and to collect payment of our fees for the Services.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers:

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

  1. Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: [email protected].


How do we protect your information?

We have in place industry standard security measures to protect against the loss, misuse or alteration of the personal information under our control, including through the use of physical, organizational, and technological measures and appropriate training of employees. However, it is possible that any information transmitted via the Internet may be intercepted by unknown third parties. We therefore encourage you to carefully ensure security through virus screening software, browser settings, the setting of passwords that are known only to you and are difficult to guess, and other security measures available to individuals and/or companies.

If you are an Authorized User or customer, where we have given you (or where you have chosen) a password and/or user ID (including email address) which enables you to access certain parts of our site or our Services, you are responsible for keeping this password confidential. We ask you not to share a password or user ID with anyone. We store passwords of Authorized Users only in one-way encrypted form; they are not readable by any of our personnel.

Your personal information may be processed and stored on servers located in various countries around the world, including countries outside of Canada and the European Economic Area. As a consequence, your personal information may be accessed by the courts, law enforcement and national security authorities of those jurisdictions in accordance with applicable laws. By submitting your personal information or using our services, you agree to this transfer, storing or processing. If you reside in the European Union or other jurisdictions that provide access rights under law, you may access your information or have it corrected or updated in accordance with applicable law by contacting us at the addresses set out in this Policy .



Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties personally identifiable information about our website visitors or our customers or their authorized users or their private data. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and use such information only for purposes relating to their services for us.

If you are a customer or authorized user, we may share portions of your contact information and technical information with third party data provider partners, as required under the terms of our agreements with such providers.

Lucidya may also disclose your personal information, the contents of your communications and/or your contact and financial information if required to do so by law, with your consent or in the good faith belief that such action is necessary: 

  1.  To conform to the edicts of the law or comply with a legal process served on Lucidya;
  2.  To protect and defend the rights or property of Lucidya or others; or
  3. To assist, under exigent circumstances, in the investigation of violations of applicable laws and regulations.

 It is possible that as we continue to develop our business, Lucidya might be acquired. In such a transaction, your information may be transferred to the acquiring entity. 


Changes to Our Policies

Lucidya’ Privacy Policy may change from time to time. If we make any substantive changes to our policies, we will notify you by posting notice of changes to our website. Your use of our website or our Services after the changes constitutes your agreement with regard to information collected from you in the past and in the future.


Use by Minors Prohibited

Lucidya’ Services are not intended for and should not be used by anyone under the age of 18. Lucidya complies with the Children’s Online Privacy Protection Act and does not permit registration or use by anyone under the age of 13.


Social Media

From time to time we will participate in conversations on social media platforms such as Twitter, LinkedIn or Facebook, where we have reason to believe individuals might be interested in our services because of their involvement in public relations, investor relations or related fields. Communications that are meant to be confidential in nature should be made through secure messaging options available within these third party websites/services. Questions about our social media policy should be forwarded to [email protected]


Public Third Party Content

Our Services collect, use, process and store information that has been made publicly available on the Internet (“Public Third Party Content”). In general, the Public Third Party Content can be found using a standard Internet search engine or by visiting the applicable websites directly. We do not have any ownership interest or control over the Public Third Party Content or any direct relationship with those persons who post such Public Third Party Content. We obtain Public Third Party Content through agreements with certain data providers, and through proprietary technology that collects RSS feeds. We do not attempt to gain unauthorized access to any information and do not circumstance any passwords or other technology protections. We only gather Public Third Party Content that is made available to the public by the site or by the individual.

Our Services provide analytics that allow our customers to aggregate and analyze the Public Third Party Content. Our Services may also be used by our customers to collect certain personal information about individuals and their online activities, such as interactions with a customer’s website and/or in relation to a customer’s products and services. We require our customers to comply with all applicable legal requirements in using the Public Third Party Content, including any applicable privacy laws.

If you reside in the European Union or other jurisdictions that provide access rights under law, you may access your information or have it corrected or updated in accordance with applicable law by contacting us at the addresses set out in this Policy.


Private Third Party Content

Our Services may be authorized to collect, use, process and securely store the private information of our Authorized Users using trusted third party APIs, such as Google, Twitter and Facebook. We obtain Private Third Party Content through their primary providers and our services adhere to the acceptable use policy of the data providers. 

Our Services provide analytics that allow our customers to aggregate and analyze their Private Third Party Content in a completely automated approach that does not contain any human interactions. Our Authorized Users may consent Lucidya to manually access their private content to provide proper product support. Within the bounds of the applicable laws, we neither transfer the Private Third Party Content or our API access to third party entities nor attempt to gain unauthorized access to any information that is not within the scope of our authorized API access.

The Lucidya tool use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements with respect to any information received from Google APIs. Our Services also comply with the Twitter Developer Agreement and Policy for any information received from Twitter APIs, and with the Facebook Platform Terms for any information received from Facebook APIs.


Contacting Lucidya

If you have any questions about this Privacy Policy or the practices of Lucidya, you can contact us at the postal address or email address listed below. Lucidya LLC.

c/o Walkers Corporate Limited, Cayman Corporate Centre, 27 Hospital Road
George Town, Grand Cayman KY1-9008, Cayman Islands
Email: [email protected]