Telecoms

The regulatory authority overseeing telecom companies in Saudi Arabia faced a significant challenge managing over 10,000 daily social media posts. 

With the implementation of Lucidya's AI technology, they gained the ability to generate three detailed reports daily, each providing insights into the telecom sector's social media mentions, key contributors, and trending topics. 

This transformation allowed the agency to monitor telecom activities effectively, quickly addressing emerging issues and ensuring compliance.

Financial Services

One of the leading banks in Saudi Arabia partnered with Lucidya since 2020 to enhance customer experience by managing social media interactions effectively. Key achievements with Lucidya’s platform include:

• Real-time Alerts: Designated users received instant notifications for mentions or specific keywords, enabling proactive engagement with influencers and stakeholders.
• Seamless Integration: Users integrated these alerts into their daily routines, including mobile access during weekends, facilitating rapid and informed decision-making.
• Positive Feedback: The institution reported overwhelmingly positive feedback, with the swift alert system highlighted as one of the standout features of the Lucidya platform, ensuring timely responses before issues escalate or trends emerge.

Travel & Tourism

One of the biggest airlines in the GCC faced a critical incident when one of their aircraft was involved in a security threat at Khartoum airport. Utilizing the Lucidya platform, they efficiently conducted a comprehensive analysis, gathering insights from various online sources about public sentiment. 

• This information enabled the airline to quickly compile a detailed report, aiding top management in making informed decisions during this sensitive time. 
• The ability to promptly issue a well-crafted statement highlighted Lucidya’s crucial role in transforming data into actionable intelligence, underpinning a customer-centric crisis management approach.

Marketing Agencies

A prominent municipal authority in Saudi Arabia faced the daunting task of managing over 1000 daily social media complaints regarding urban and road issues. 

By integrating Lucidya's AI-powered tool, they were able to efficiently generate daily summary reports for each city. 

This enabled the Customer Experience and Operations teams to take swift action, improving the resolution of complaints and thereby enhancing the public's perception of the authority's commitment to addressing issues promptly. 

The tool received positive feedback for its role in boosting operational efficiency and customer satisfaction, as well as aiding in more informed decision-making and effective problem resolution.

Healthcare

In the healthcare sector, 'A leading non-profit organization' has achieved continuous success by utilizing Lucidya focusing on varied initiatives during Ramadan, the organization effectively analyzes social media campaign performance to gauge public sentiment and team efforts both online and on the ground. Key achievements include:

• Utilizing Lucidya’s analytics to gain insights into campaign effectiveness and public perception, enabling strategic refinement and enhanced campaign promotion.
• Maintaining a continuous loop of analysis, improvement, and implementation, increasing public awareness and participation in their initiatives.
• Effectively aligning efforts with societal needs, contributing significantly to community improvement and public well-being.

FMCG

In a highly competitive retail environment, 'A renowned retail leader' leverages the Lucidya platform to focus on customer feedback, aligning product development closely with consumer preferences. They utilize Lucidya to effectively gather insights from social media, which guides their strategy by:

• Collecting and analyzing customer feedback continuously to inform and refine product offerings.
• Developing products that are deeply resonant with the specific tastes and preferences of their audience.
• Strengthening their commitment to customer satisfaction, thus enhancing their offerings and solidifying their market position.

Sports

The journey of a leading fitness center began with a significant loss of clients who either canceled their subscriptions or stopped going to the gym. Utilizing Lucidya, especially the Keywords Monitor, they identified that the primary reason for the recent drop-off was a change in working hours. In response, they made the decision to revert to the old working hours, aiming to restore happiness and satisfaction among their clientele.