Financial Services

One of the leading banks in Saudi Arabia partnered with Lucidya since 2020 to enhance customer experience by managing social media interactions effectively. Key achievements with Lucidya’s platform include:

• Real-time Alerts: Designated users received instant notifications for mentions or specific keywords, enabling proactive engagement with influencers and stakeholders.
• Seamless Integration: Users integrated these alerts into their daily routines, including mobile access during weekends, facilitating rapid and informed decision-making.
• Positive Feedback: The institution reported overwhelmingly positive feedback, with the swift alert system highlighted as one of the standout features of the Lucidya platform, ensuring timely responses before issues escalate or trends emerge.