Marketing Agencies

A prominent municipal authority in Saudi Arabia faced the daunting task of managing over 1000 daily social media complaints regarding urban and road issues. 

By integrating Lucidya's AI-powered tool, they were able to efficiently generate daily summary reports for each city. 

This enabled the Customer Experience and Operations teams to take swift action, improving the resolution of complaints and thereby enhancing the public's perception of the authority's commitment to addressing issues promptly. 

The tool received positive feedback for its role in boosting operational efficiency and customer satisfaction, as well as aiding in more informed decision-making and effective problem resolution.