Travel & Tourism

One of the biggest airlines in the GCC faced a critical incident when one of their aircraft was involved in a security threat at Khartoum airport. Utilizing the Lucidya platform, they efficiently conducted a comprehensive analysis, gathering insights from various online sources about public sentiment. 

• This information enabled the airline to quickly compile a detailed report, aiding top management in making informed decisions during this sensitive time. 
• The ability to promptly issue a well-crafted statement highlighted Lucidya’s crucial role in transforming data into actionable intelligence, underpinning a customer-centric crisis management approach.