Travel & Tourism
One of the biggest airlines in the GCC faced a critical incident when one of their aircraft was involved in a security threat at Khartoum airport. Utilizing the Lucidya platform, they efficiently conducted a comprehensive analysis, gathering insights from various online sources about public sentiment.
- This information enabled the airline to quickly compile a detailed report, aiding top management in making informed decisions during this sensitive time.
- The ability to promptly issue a well-crafted statement highlighted Lucidya’s crucial role in transforming data into actionable intelligence, underpinning a customer-centric crisis management approach.