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USE CASES

Customer Experience

Increase Customer Retention & Brand Loyalty

Departmental Performance Measurement

Instant Customer Support Response

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  • Take your customer satisfaction performance to the next level
  • Take your customer satisfaction performance to the next level
  • Take your customer satisfaction performance to the next level
  • Take your customer satisfaction performance to the next level

Increase Customer Retention & Brand Loyalty

  • Improve customer retention by planning and executive customer-driven strategies with Lucidya’s insights—all while boosting brand loyalty.
  • Discover trending topics among your customers to understand what they really want from your brand.
  • Identify influencers your target audience love to promote your value propositions.

Departmental Performance Measurement

Are your customers happy with your brand’s customer support?

  • Find out how your business is performing support-wise with our sentiment analysis tool.
  • Track the customer care performance of every business unit easily with Lucidya’s department-based measurement tool.
  • Benchmark your performance against results from past timelines to see how your customer support is improving.

Instant Customer Support Response

Don’t ignore pressing customer questions any longer.

  • View customer queries from every social media platform in one view with Lucidya’s automatic question detection tool.
  • Respond instantly to customer concerns and complaints the moment they appear on social media.
  • Find out how efficient your team is at resolving queries and whether customers are satisfied with your responses.

This use case was completed using Lucidya's CXM platform

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