AI-powered Customer Experience Management platform
We empower businesses to understand and better serve their customers using industry-leading AI built for the Arab world
Grow your business &
— Through Customer Experience Management (CXM)
Deliver breakthrough customer experiences with the most powerful CX solution built for Arab brands.
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Trusted by brands and companies across the world.
Our CX suite of products
One CXM platform with different products to help you uplift your CX in one place:
Social Listening
Listen to all public posts and media articles whether related to your brand, competitor, or industry.
Our Social Listening product collects and analyzes data related to your brand, audience and competitors across various social media platforms.
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Channel Analytics
Integrate all your customer-facing channels to collect every single interaction for in-depth analysis
Our Channel Analytics product collects and analyzes customer data across all of your owned channels, including direct messages to your social media accounts, instant chats (WhatsApp Business + Intercom), emails, ratings and reviews (Google My Business).
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Surveys
Automate measuring the Voice of the Customer (VoC) and optimize your CX with customer survey software built for enterprises
Our Survey collects and analyzes data in response to various types of questions curated to shed more light on people’s experience with your brand.
Audience (CDP)
The power to know your customers as individuals and personalize their experiences
Our Audience (CDP) product builds individual profiles about each of your customers, based on data collected from our Channel Analytics and Survey products
Testimonials
I'm very proud of the customer support we have been providing the last three years due to using Lucidya. This tool can compete with any of the big global social listening brands as it helps analyze, monitor and track social media pages in the most effective way.
Emad AlMustafa
Business Development Manager at NabrahLucidya is the best platform amongst all the large social listening platforms as it has many unique, fast and advanced features. Thank you Lucidya team for all your hard work that went into developing the platform.
Meshal Alotaibi
Communication Research Lead Analyst at Zakat, Tax and Customs AuthorityOne of the best decisions we took in 2021, was to work with. You are simply an extension to our MARQERS family. The thing I admire the most in Lucidya, is how much you try to make things easier and better. It is an honor to be associated to you guys
Hatem El Hage
General Manager at MarqersThank you for helping us improving our online reputation and for monitoring and analyzing everything that is written about us on the internet through such an intelligent tool that has wide range of helpful features
khaled
Supervisor of media project management at Media KalThanks to Lucidya we are able to accurately monitor interactions instantly which helped us to provide better services and improve our social presence
Hala Al-Rasheed
Social media specialist at Ministry of Municipal & Rural Affairs & HousingWhy LUCIDYA?
Most accurate Arabic sentiment analysis
By understanding different Arabic dialects and slang, our AI engine reached an unmatched accuracy for analyzing Arabic content
Ranked #1
Ranked as the highest-rated in our category by users in the MENA region and among the best in the world
360º view of customers
All customer interactions across many digital channels in one platform whether via social media channels, emails, rating websites, or chat
Exceptional Customer Success service
We provide a dedicated Customer Success Manager who understands your audience to ensure you are getting the most out of the platform.
Global Awards
The Latest Industry Insights
Read actionable guides and the latest industry insights in our blog.
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