Know What Your Customers Think

Know your customer better by listening to their feedback, complains and praises about your products or services.

Boost Your Customer Service

Measure & boost the performance of your customer service by measuring how fast and responsive they are on social media and how satisfied your customers are with the responses. Benchmark your performance against your competitors to know exactly where you are.

Monitor Your Brand Reputation

Through Lucidya you can answer crucial questions about your brand perception like:

Is your brand being perceived the way it’s supposed to be ?

Is your brand’s reputation improving or deteriorating ?

What’s the impact of the most recent news on your brand ?

How does your brand’s reputation compare with your competitors ?

Avoid Pr Crisis

Discover & solve the problems your customers are facing before they go viral on social media.