Know your customer better by listening to their feedback, complains and praises about your products or services.
Measure & boost the performance of your customer service by measuring how fast and responsive they are on social media and how satisfied your customers are with the responses. Benchmark your performance against your competitors to know exactly where you are.
Through Lucidya you can answer crucial questions about your brand perception like: Is your brand being perceived the way it’s supposed to be ? Is your brand’s reputation improving or deteriorating ? What’s the impact of the most recent news on your brand ? How does your brand’s reputation compare with your competitors ?
Discover & solve the problems your customers are facing before they go viral on social media.
Set of insights that can be only discovered by our advanced Artificial Intelligence algorithms. These insights enable companies to understand their consumers better than ever. Our AI suite includes:
AI suite support Arabic and English only for now.
Monitoring and analysis for Arabic content with different dialects “Najdi, Hijazi or others” using the latest Artificial Intelligence technologies
Comprehensive listening capability to more than 150 Million websites, blogs and forums worldwide in more than 180 languages
Monitor all major social media platforms such as Facebook, Instagram, Youtube and more