Deliver game changing customer experiences with the leading AI powered CXM platform in the MENA region
Powered by artificial intelligence (AI) and natural language understanding (NLU), our CXM platform makes managing and personalizing your customer experience simple, timely and effective.
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Our platform has the capabilities to analyze Arabic and English data with 92% accuracy across our AI models, which include sentiment, themes, gender, and more.
Ranked as the highest-rated in our category by users in the MENA region and among the best in the world.
All customer interactions across many digital channels in one platform whether via social media channels, emails, rating websites, or chat
“I'm very proud of the customer support we have been providing the last three years due to using Lucidya. This tool can compete with any of the big global social listening brands as it helps analyze, monitor and track social media pages in the most effective way.”
Business Development Manager at Nabrah
Manage customer interactions across various channels and touchpoints by seamlessly integrating with tens of APIs.
And more
In today's hyper-connected world, customers have endless choices. For telecom providers, it's not just about the fastest network, the latest smartphones, or the cheapest plans anymore. It's all about delivering an excellent customer experience. With Lucidya, you can forge strong relationships, provide tailored solutions, and exceed expectations, delighting your customers like never before.
Top clients in Telecoms
Restaurants are impacted by lower margins, tight competition, and rapidly changing eatery trends. Even highly successful restaurants are not immune to these hurdles. This is where the analytics of social media platforms come into play as a solution to these challenges. It enables understanding the market and customers, aiding in developing defensive strategies for your brand in this sector.
Top clients in Restaurants
Automotive companies prioritize two crucial objectives: providing personalized solutions and fostering strong customer relationships. Lucidya empowers both automakers and dealers to establish meaningful connections with every customer throughout their journey. By leveraging Lucidya's social listening product, companies can elevate their customer experience strategies to a whole new level.
Top clients in Automotive
In today’s digital landscape, financial companies must enhance their capabilities in handling modern market demands, exploring innovative banking trends, and leveraging the potential of social media to provide valuable solutions and products to consumers. Through Lucidya, financial institutions can better understand the evolving needs of their customers and stay ahead in the competitive market.
Top clients in Financial Services
Travel companies need to prioritize customers and lifestyle experiences to achieve success. These days tourists rely heavily on social media for planning their holiday activities. By leveraging Lucidya, travel companies can establish their brand as the ultimate go-to source, for all travel-related decisions.
Top clients in Travel & Tourism
Ensuring client satisfaction is paramount in today's competitive landscape of consulting firms. As the market expands with numerous options, the ability to provide effective and personalized customer experiences becomes crucial. Lucidya caters to both large and small consulting firms enabling them to deliver unparalleled customer experiences.
Top clients in Government & Consulting
The entertainment industry is facing a paradigm shift as streaming skyrockets in popularity and traditional media models slowly fade away. In this evolving landscape, viewers are seeking content that is not only engaging but also distinctively unique. By leveraging social media analytics, media companies can adapt to the changing demands of their audience, create compelling content, and foster a vibrant community of creators and viewers.
Top clients in Media & Entertainment
Agencies constantly seek to push their creative boundaries to address their clients' pressing challenges. Through social analytics, marketing agencies can draw inspiration from millions of online conversations to come up with optimized campaigns, transparent measurement, and better client performances.
Top clients in Marketing Agencies
Providing exceptional healthcare is a matter of utmost importance, and that is what distinguishes outstanding healthcare organizations from average ones. By leveraging Lucidya's social analytics insights, healthcare providers can deliver rapid, personalized, and valuable care to their patients.
Top clients in Healthcare
In FMCG, ongoing research is vital. Tracking shifts in consumer behavior, gathering customer opinions, and analyzing these perspectives everywhere are essential for success. Knowing the most popular seasons or items, staying informed about competitors, and understanding the overall market performance. Lucidya aids companies with integrated solutions for success.
Top clients in FMCG
Creating positive and meaningful experiences with fans has become crucial for the success of any sports brand. Like any other business, putting fans at the forefront of their strategy should be the main focus for any sports organization. Lucidya can help sports brands forge stronger connections with their fanbase and drive greater engagement, leading to improved brand loyalty and success.
Top clients in Sports
Is your brand on top of its game?
I'm very proud of the customer support we have been providing the last three years due to using Lucidya. This tool can compete with any of the big global social listening brands as it helps analyze, monitor and track social media pages in the most effective way.
Business Development Manager
Lucidya is the best platform amongst all the large social listening platforms as it has many unique, fast and advanced features. Thank you Lucidya team for all your hard work that went into developing the platform.
Communication Research Lead Analyst
One of the best decisions we took in 2021, was to work with. You are simply an extension to our MARQERS family. The thing I admire the most in Lucidya, is how much you try to make things easier and better. It is an honor to be associated to you guys
General Manager
Thank you for helping us improving our online reputation and for monitoring and analyzing everything that is written about us on the internet through such an intelligent tool that has wide range of helpful features
Supervisor of media project management
Thanks to Lucidya we are able to accurately monitor interactions instantly which helped us to provide better services and improve our social presence
Social media specialist
Ranked as the highest-rated in our category by users in the MENA region and among the best in the world
Get closer to your customers to deliver game changing customer experiences with the leading AI-powered CXM platform
Analyze Arabic and English data, with 92% accuracy across our AI models: sentiment, themes, gender and more.
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