Track critical mentions on social media in real-time.
Stop missing out on what your customers are talking about—both good and bad—by keeping up to date on trending hashtags.
Solve pressing customer concerns quickly to avoid business disasters. Find out the most influential individuals in your industry to improve reputation management and build meaningful relationships with your customers.
Instant Crisis Reaction
React instantly to critical events, giving you and your customers peace of mind. Provide fast, smart solutions to customer issues and improve your brand sentiment personalized responses.
Receive email alerts the moment an unusual spike is detected to facilitate instant crisis response.
Keep track of customer activity across every social media platform live in an easy-to-digest, user-intuitive dashboard.
This use case was completed using Lucidya's CXM platform